Shipping Information
Shipping, clearly considered.
From the moment your order is confirmed to the moment it begins its journey, ModeAura keeps the process clear. Orders are prepared for shipment within 3–5 business days, with destination-specific options and charges presented during checkout.
Carrier transit time begins after dispatch and may vary according to destination, service availability, seasonal volume and circumstances outside ModeAura’s control.
What to expect after placing your order.
Order-specific delivery options, charges and destination availability are shown at checkout. The guidance below explains the general ModeAura shipping process.
3–5 business days
Orders are reviewed, prepared and arranged for dispatch within 3–5 business days after confirmation.
Options shown before payment
Available destinations, shipping methods and applicable charges are displayed during checkout whenever available.
Tracking when provided
When tracking is available, dispatch information is sent to the email address entered with the order.
Help with order questions
Contact ModeAura promptly when you notice an address issue or need help understanding an order update.
From confirmation to arrival.
Every order moves through a simple sequence. Timing can differ by destination and carrier, but the stages below provide a clear view of what happens after checkout.
Order confirmation
Once checkout is completed, the order enters review. Confirm that the email address and delivery details shown in your confirmation are accurate.
Preparation
ModeAura prepares the selected accessories for shipment within 3–5 business days. Business days generally exclude weekends and recognized holidays.
Dispatch
After the parcel is transferred for delivery, a dispatch notice is sent when tracking or carrier information is available.
Carrier transit
Transit begins after dispatch. Delivery timing can be affected by destination, local service conditions, weather, seasonal demand and carrier operations.
Review the details that guide your delivery.
Enter a complete delivery address, including apartment, unit, suite, building or access information when relevant. ModeAura cannot verify every address before dispatch.
Use an email address you can access. Order confirmations, dispatch updates and tracking information are sent to the contact details supplied at checkout.
Contact ModeAura as soon as possible if an address needs correction. Changes cannot be assured once preparation or carrier processing has begun.
Check product selections, quantities and delivery information before completing payment to reduce the possibility of avoidable delays.
Practical notes for a smoother arrival.
Delivery conditions vary, but a few simple steps can help you follow the parcel and respond quickly if the carrier needs additional information.
Review tracking updates
When tracking is provided, use the latest carrier scan as the most current indication of the parcel’s progress. Some scans may take time to appear after dispatch.
Prepare the delivery location
Confirm that the location can receive parcels and that any entry, reception or building instructions are accurate and available to the carrier.
Report concerns promptly
Contact ModeAura when a shipment update appears unusual or when a parcel has not arrived after the carrier’s indicated delivery window.
Shipping conditions can vary by location.
Available destinations
The checkout process indicates whether shipping is currently available for the delivery address entered.
Local charges
Depending on the destination, local authorities or delivery providers may assess duties, taxes, handling charges or other fees not collected by ModeAura.
Carrier requirements
Certain destinations may require additional contact information, identification, signature or local clearance steps before delivery can be completed.
Multiple parcels
In some circumstances, items from one order may travel separately. When available, each parcel will have its own dispatch or tracking information.
Clear answers before and after dispatch.
These answers provide general guidance. Your order confirmation, checkout information and carrier updates contain the details specific to your shipment.
When will my ModeAura order be shipped?
ModeAura prepares orders for shipment within 3–5 business days after confirmation. Carrier transit begins after dispatch and is separate from the preparation period.
How will I receive tracking information?
When tracking is available, it is sent to the email address entered during checkout. Tracking may require a short period to become active after the dispatch notice is issued.
Can I change my delivery address?
Contact ModeAura immediately with the order details and the requested correction. An address change cannot be assured after preparation or carrier processing has started.
Why has my tracking information not updated?
Carrier scans are not always recorded at every stage. Updates can also be delayed by transfer points, local processing, seasonal volume, weather or service interruptions.
Could my order arrive in more than one parcel?
Some orders may be divided into separate parcels. When this occurs and information is available, each shipment may receive a separate dispatch notice or tracking reference.
What should I do if a parcel appears delayed?
Review the latest carrier update first. When the parcel has exceeded the indicated delivery window or the tracking information appears unusual, contact ModeAura with your order information for assistance.
Are duties or local fees included?
Charges collected during checkout are shown before payment. Depending on the destination, separate duties, taxes, handling fees or other local charges may be assessed by authorities or delivery providers.
Need help with a shipment?
Send the order details, the email used at checkout and a concise description of the question. This helps the ModeAura team review the request efficiently.